Question 1

How to publish a death notice on Wolky.ch?

Accepted Answer

Publishing a death notice on our platform is straightforward. Visit https://www.wolky.ch/en/obituaries/new and follow our guided process. You'll start by entering the deceased's personal information, then add ceremony details and include photos and messages. Once all information is completed, you'll proceed to secure payment.

If you don't have time to complete everything at once, create an account to save your progress. You can resume editing later from your personal dashboard.

Question 2

What information and documents are needed to create a death notice online?

Accepted Answer

To create a death notice, you must provide essential information about the deceased: first name, surname, dates of birth and death, gender, and canton. You'll also need to indicate who is publishing the announcement (family, spouse, children, etc.).

Other elements are optional but recommended: last residence, ceremony details (location, date, time), portrait photo, personal messages, and associations for memorial donations. No official documents are required for online publication.

Question 3

How much does it cost to publish a death notice online and what payment methods do you accept?

Accepted Answer

The rate for publishing a death notice online on Wolky.ch is CHF 180.00 including VAT. This fixed price includes online publication with condolence management, photos, and all basic features. If you also want to publish in a newspaper, additional fees will apply depending on the newspaper and chosen options.

We accept all common payment methods via our secure partner Stripe: TWINT, credit cards, Klarna, and other electronic payment methods. Payment is entirely secure and processed immediately.

Question 4

How quickly is my death notice validated and published online?

Accepted Answer

Your death notice is published automatically as soon as your payment is confirmed. There is no manual validation delay for online publications - your announcement becomes visible immediately on our site.

For press publications, timelines depend on the chosen newspaper and its publication frequency. Most newspapers publish within 24 to 48 hours, but some weekly publications may take longer.

Question 5

Can I modify my death notice after publication?

Accepted Answer

Yes, you can modify your death notice after publication if you are the owner. Log into your account and access the "My Death Notices" section to make necessary changes. You can modify text, add or remove photos, and update ceremony information.

Changes are applied immediately to the online version. If your notice was also published in a newspaper, changes will only apply to the online version.

Question 6

Who can leave condolence messages or tributes, and how does moderation work?

Accepted Answer

Anyone can leave condolences on a death notice published on our site. Short messages are generally free, whilst longer messages or those published by companies may require payment. Visitors can choose to sign with their name or remain anonymous.

We apply moderation to maintain a respectful environment. Inappropriate, offensive, or promotional messages can be reported and are automatically filtered or removed. The death notice owner can also manage and moderate comments from their personal dashboard.

Question 7

Is it possible to add photos to the death notice?

Accepted Answer

Absolutely. You can add a main portrait of the deceased as well as several additional photos to illustrate the death notice.

You can upload your photos when creating the notice or add them later by modifying your publication. Our interface allows you to crop images for optimal display, and you can remove or replace photos at any time.

Question 8

How long does the death notice remain online and can I extend its duration?

Accepted Answer

Death notices published on Wolky.ch remain online permanently. There is no automatic expiration date, allowing families and loved ones to continue honouring the deceased's memory and receiving condolences even years later.

Only the notice owner can choose to remove it if desired. This approach allows for creating a lasting digital memorial to preserve memories and enable future generations to discover their loved ones' stories.

Question 9

I'm family of the deceased and want to modify the page. How do I do this?

Accepted Answer

If you find your loved one's death notice on our site and wish to modify it, there are two possible situations. If you received a transfer code from your funeral home, go to your personal dashboard section "Claim a death notice" to enter this code and immediately take over management of the page.

If the page doesn't have a manager yet, you can become the responsible person for CHF 180.00 including VAT. This one-time payment gives you lifetime access to modify all information, add photos, manage comments, and maintain your loved one's memorial. Once you're the manager, you can make all necessary changes from your personal account.

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